What to Expect Upon Arrival and Departure

Upon arrival, you will be greeted by one of our hotel team members who will share more about physical distancing measures and direct you toward check-in 

At this time, valet service will not be available to limit contact. Self-parking is available at the parking garage across the street or Star Park on Alder street, between Broadway and 6th avenue.

We have implemented a limited contact check-in process for your hotel stay. Please have your ID readyYou will receive a key card that is sanitized between each use and information will be provided to you via Paige, our Virtual Concierge.

With the city mandated guidelines some of our amenities may have changed for the moment. Please check your pre arrival email or our Amenities Page for more details. 

We are still excited to offer you amenities that keep you fit and healthy, like bike rentals and our Well + Fit kit.

Bellman service will be available upon request with added safety protocols in place (including elevator use guidelines, guest room door luggage drop only). 


Guest Rooms Housekeeping

A disposable key will be provided for your stay and limited number of room reservations will be accepted each night. Rooms will remain unoccupied for 24 hours between guests to allow for thorough cleaning and sanitization.  

While we are not encouraging daily housekeeping service for safety measures, it will be available upon request. Extra blankets, pillows will be available by request.

All paper and reusable informational collateral has been removed from rooms. Guests can learn more about available services by sending a text to Paige, our Virtual Concierge at 1-971-256-8033. Instructions on our Virtual Concierge use will be provided at check-in by the desk agent.  


Food & Beverage Services

Menus for The Crown and Imperial will be available via text through Paige, our Virtual ConciergeDelivery will remain contactless, including receipts as no signatures will be required. Ice will also be available through in-room dining.

When dining in, physical distancing measures will apply. Every precaution is being taken to ensure our guests’ safety 

See our Portland Directory for more food and drink options in the area.


Amenities and Guest Services

Due to new physical distancing measures and processes in place, some of our services and amenities may differ or may not be currently available or operating, such as complimentary coffee service, spirit hour, among others 

Please call or email us with any questions or review our signature amenities page. While on property, you can text Paige, our Virtual Concierge to connect with our staff. 


Payment & Transactions

Contactless measures have been implemented when possible to maintain safe physical distancing measures, including use of chip readers and emailed receipts.  


For More Travel Updates and Flexible Cancellation Policies please see our Welcome Back, Health & Safety Guidelines, and Flexible Cancellation Policy pages.