HAVE A QUESTION?
You’re in the right place. Can’t find your question? Please call us at 503.225.1717 or email here.
We try to accommodate late check-out requests when we can; it depends on the number of check-ins we have scheduled for that day. To request a late check out, call or stop by the front desk on the evening before your departure or in the morning on the date you are scheduled to depart.
Yes, for more information visit our Meeting and Wedding pages.
No, with our new COVID-19 policies in place, we will only be offering self-parking.
Our fitness center is located on the lower level and is open 24 hours a day. We also have our Provenance Well+Fit program for those looking for more than just a hotel fitness center.
Our front desk team can check you in and print your boarding passes for you.
We don’t have self-service laundry facilities, but we do offer same-day dry cleaning and laundry service. You’ll find laundry bags and forms in your room’s closet. Drop your laundry at the front desk by 9 a.m. and you’ll have it back by 7 p.m.
From your guestroom phone, dial “9″ and then the number. Local and toll-free number calls are included with your stay. Long distance fees vary.
Learn more by visiting the rooms Overview page.
Yes, the daily guest amenities fee is $20 plus tax.
We offer several signature amenities including, Provenance Well + Fit kit, spiritual menu, and bicycle rentals. Visit our complete list of Signature Amenities.
Cancel by 4pm local hotel time 2 days prior to the arrival date to avoid a cancellation fee of up to first 2 nights room and tax. View our flexible cancellation policy to learn more.
Yes, for more information visit our accessible rooms page.
Yes, we will happily greet your furry companion with a pet bed, bowls, toy, tasty treat, pet-friendly room service menu, and a list of local pet resources. Visit our complete list of Signature Amenities. A $25 pet fee applies.
Stop by the front desk and let us help you map out your visit! We also have a Portland Travel Guide for exploring nearby attractions as well as our Portland Directory for discovering things to do around Portland during your stay.