FAQ

HAVE A QUESTION?

You’re in the right place. Can’t find your question?  Please call us at 503.225.1717 or email here.

What time is check in?

4 p.m.

WHAT TIME IS CHECK OUT?

Noon.

CAN I CHECK OUT LATE?

We try to accommodate late check-out requests when we can; it depends on the number of check-ins we have scheduled for that day. To request a late check out, call or stop by the front desk on the evening before your departure or in the morning on the date you are scheduled to depart.

Do you accommodate meetings, events, and weddings?

Yes, for more information visit our Meeting and Wedding pages.

IS THERE VALET PARKING?

No, with our new COVID-19 policies in place, we will only be offering self-parking.

WHERE CAN I WORK OUT?

Our fitness center is located on the lower level and is open 24 hours a day. We also have our Provenance Well+Fit program for those looking for more than just a hotel fitness center.

WHERE CAN WE PRINT OUR BOARDING PASSES?

Our front desk team can check you in and print your boarding passes for you.

IS THERE ANY WAY TO DO LAUNDRY?

We don’t have self-service laundry facilities, but we do offer same-day dry cleaning and laundry service. You’ll find laundry bags and forms in your room’s closet. Drop your laundry at the front desk by 9 a.m. and you’ll have it back by 7 p.m.

HOW CAN I MAKE CALLS?

From your guestroom phone, dial “9″ and then the number. Local and toll-free number calls are included with your stay. Long distance fees vary.

What are the differences between the Deluxe, Premium, and Superior Rooms?

Learn more by visiting the rooms Overview page.

Is there an amenities fee?

Yes, the daily guest amenities fee is $20 plus tax.

WHAT AMENITIES DO YOU OFFER?

We offer several signature amenities including, Provenance Well + Fit kit, spiritual menu, and bicycle rentals. Visit our complete list of Signature Amenities.

WHAT IS YOUR CANCELLATION POLICY?

Cancel by 4pm local hotel time 2 days prior to the arrival date to avoid a cancellation fee of up to first 2 nights room and tax. View our flexible cancellation policy to learn more.

DO YOU OFFER ACCESSIBLE ROOMS?

Yes, for more information visit our accessible rooms page.

ARE PETS WELCOME?

Yes, we will happily greet your furry companion with a pet bed, bowls, toy, tasty treat, pet-friendly room service menu, and a list of local pet resources. Visit our complete list of Signature Amenities. A $25 pet fee applies.

THERE IS SO MUCH TO DO IN PORTLAND, WHERE SHOULD I START?

Stop by the front desk and let us help you map out your visit! We also have a Portland Travel Guide for exploring nearby attractions as well as our Portland Directory for discovering things to do around Portland during your stay.